Go Next Level Solutions - Privacy Policy

Effective Date:

June 1, 2024

Go Next Level Solutions ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information in connection with our consulting and technology implementation services. It also outlines your rights and how you can exercise them.

1. Scope of This Privacy Policy

This Privacy Policy applies to the following:

Our website and associated online properties.All services, including consulting, custom CRM builds, integrations, automations, and training, offered by Go Next Level Solutions.Any communication or interaction between you and our team, including through email, phone, and in-person meetings.

By accessing or using our services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that identifies, relates to, describes, or could reasonably be linked to you. This includes:

Identifiers: Name, email address, phone number, postal address, social media profiles.Account Information: Username, password, security questions and answers.Business and Professional Information: Company name, business address, job title, business industry, and any information relevant to delivering our services.Billing and Payment Information: Credit card number, billing address, bank account details, and transaction history.Technical and Device Information: IP address, browser type, operating system, device identifiers, and session logs.Geolocation Data: Approximate location based on your IP address or GPS data (if enabled).Communications Data: Any messages or communications sent to us via email, text, social media, or other platforms.

2.2 Sensitive Personal Information

We may collect

sensitive information

in certain circumstances (e.g., tax information for payment processing), but this will only be done with your explicit consent and for legitimate purposes. Sensitive information may include:

Government identification numbers (e.g., social security number for certain contracts).Financial account login credentials for business services.Medical or health information for employees or contract workers, where applicable.

2.3 Non-Personal Information

We collect non-personal information that cannot be used to identify you. This may include:

Aggregated data about how users interact with our website and services.Technical information about your device or browsing habits, collected through cookies or other tracking technologies.

3. How We Collect Information

3.1 Information You Provide

You may provide personal information directly to us when:

Filling out a form on our website.Communicating with us through email, phone, or other channels.Registering for services or creating an account.Completing surveys or providing feedback.

3.2 Automatically Collected Information

We automatically collect certain information when you interact with our website or services:

Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to enhance your experience. These may collect information about your browsing habits, session data, and preferences.Log Files: Our servers record information such as your IP address, browser type, referring website, pages viewed, and the date and time of your visit.

3.3 Information from Third Parties

We may receive personal information from third parties such as:

Business Partners: Information from CRM platforms, payment processors, and software integration partners.Publicly Available Sources: Information from publicly accessible sources, including social media platforms and company websites.Service Providers: Data from third-party services that support our business operations.

4. How We Use Your Information

We use your information for various legitimate business purposes, including:

4.1 Providing and Improving Services

To deliver consulting services, custom CRM builds, and technology implementations tailored to your business needs.To optimize and personalize your experience using our services.To set up integrations and manage data flow between systems.To process payments and manage financial transactions.

4.2 Business Operations

To maintain and improve the performance of our services.To analyze usage trends and feedback to enhance our offerings.To manage customer support and resolve technical issues.

4.3 Communications

To send important updates about your account or services.To respond to inquiries or requests for customer service.To provide marketing communications, including newsletters and promotional materials, where permitted by law.

4.4 Compliance and Legal Obligations

To comply with applicable laws, regulations, and contractual obligations.To protect the security of our systems and prevent fraud, malicious activity, or unauthorized access.To enforce our legal agreements, such as the Terms of Use or Service Agreement.

5. How We Share Your Information

We may share your information with third parties in the following ways:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, such as:

Payment processing.Data storage and security.CRM and integration setup.Marketing and communications.Service providers are only allowed to use your information for the purpose of providing the requested services, and they are contractually obligated to protect your data.

5.2 Business Partners

If you engage in services requiring collaboration with a third-party business partner (e.g., Zapier integrations), we may share your information with them to deliver the services you request.

5.3 Legal Obligations

We may disclose your personal information in response to legal processes, such as subpoenas, court orders, or government regulations, or to protect our legal rights.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our website of any such change.

6. International Data Transfers

If you are accessing our services from outside the United States, please note that your information may be transferred, stored, and processed in the United States, where data protection laws may differ from your country of residence. We will take steps to ensure that your data is adequately protected in accordance with applicable law.

7. Data Security

We implement a variety of security measures to safeguard your personal information, including:

Encryption: Sensitive data is encrypted both in transit and at rest.Access Controls: Restricted access to your personal data on a need-to-know basis.Monitoring: We regularly monitor our systems for security vulnerabilities and implement updates as needed.

However, no method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the security of your account credentials.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

9.1 California Privacy Rights (CCPA)

If you are a California resident, you have the following rights:

Right to Know: You may request information about the personal data we collect, use, and share.Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.Right to Opt-Out of Sale: We do not sell your personal information. However, you have the right to opt-out of any future sale of personal data.Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

9.2 Access, Correction, and Deletion

You have the right to request access to your personal information, correct inaccurate data, or request deletion of your data. To exercise these rights, please contact us at [Your Email] or [Your Phone Number].

9.3 Opt-Out of Marketing Communications

You may opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

10. Children’s Privacy

Our services are not directed toward children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 18 without parental consent, we will promptly delete it.

11. Third-Party Links and Services

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before engaging with them.

12. Data Breach Response

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable legal requirements. We will also take appropriate measures to mitigate the impact of the breach and prevent future incidents.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on our website, and we will notify you of significant changes via email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: [email protected]

Phone: 1.866.202.4433

Address: P.O. Box 481, Cool Ca, 95614